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Patient Rights & Responsibilities
You have a right to the following:
- Service - reasonable access to health
services offered according to Student Health Services (SHS) guidelines
and a clear explanation of SHS policies.
- Choice of Service Providers - you may
choose or change health professionals from the pool of health care providers
at the SHS.
- Dignity and Respect as an individual
regardless of your gender, race, ethnicity, national origin, culture,
sexual orientation, class, physical ability, creed, lifestyle or other
human attributes.
- Privacy concerning discussions, examinations
and treatments regarding your health care.
- Confidential treatment of all communications
and records relating to you (release of information in your medical
record requires your written consent), except as required by law.
- Participate in decisions involving
your health care.
- A second medical opinion before making
any decision and the right not to be treated, but you should be made
aware of the medical consequences of refusal.
- Be informed of Fees incurred during
your visit and of SHS payment policies.
- Know and understand how to express Grievances
and Suggestions to the organization.
You are responsible for the following:
- Be honest and direct about everything
that relates to your needs for health services.
- Cooperate with all persons involved
in the health care process.
- Respect the privacy and rights of other
students and treat all students and staff with respect.
- Answer Questions Fully to present a
complete picture of your illness or complaint (may involve answering
personal questions which are relevant and important to your health problem).
- Make sure you understand your health
problems or needs and ask questions of your practitioner regarding the
diagnosis, treatment plan, test, policy, or anything else that concerns
you.
- Report changes or adverse effects to
your practitioner.
- Keep appointments on time or notify
the Student Health Services if you cannot do so.
- Know your health care professionals by
remembering names of the people who serve you.
- Pay fees on the day of your service
or make payment arrangements with the Student Health Services Cashier.
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